STAFF: Exceedingly rude, tired, disgruntled. They do not care about other's time constraints.
APPT: The waiting period is ALWAYS VERY LONG - 75 min. to 120 min. PAST the designated appointment time. Perhaps there is no vet-tech - just Dr. Weber who is OVERbooked every day.
CONDITIONS: Foul smell upon entering the clinic. The clinic is dated, supplies are stacked in the halls, in some exam rooms, etc. Other exam rooms are littered with bottles and surgical tools that cover the counter tops.
EXPERIENCE: dog left facility: 7 lb wt. loss; (underwt. to begin with); constipated; infection at surgical site; fever; and no answers to any of my questions!
Weber is always "in surgery." Communication is impossible - no fax, email, phone, etc. Staff took my hand written notes but I never got any reply.
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